How do I sign up for Butler In Suits?

Simply register on our website at www.butlerinsuits.com/register, upon successful registration you will receive a confirmation email.

Your home manager will be in touch with you via phone call within 2 business day to confirm your preferred start date.

How long does it take for the home manager to contact me?

Upon registering on our website, your home managers will be in touch with you via phone call in 2 business days, in the event if we are unable to reach your mobile number, we will be sending an email to followup.

If you don’t hear from us in 2 business days, please contact us at Hello@butlerinsuits.com

Is Butler In Suits available in my area?

Upon registration on our website, our home managers will review your registration and inform you accordingly within 2 business days if our service is available in your area.

In the event our service is not available, you will be placed on our waiting list and we will contact you upon launch of your area.

I have friends who is keen in using your services, is there a referral program?

Yes, Butler In Suits has its referral programme for existing customers only where we reward you with $50 credit for each successful referral, and the referral will receive a $50 discount on his first month of subscription.

To find out more, please contact your home managers.

Are Butler In Suits Housekeepers pet friendly?

Yes, when your home manager calls, he/she will be asking in regards to the breed and type of pet in your residence, and will accordingly assign pet-friendly housekeepers to service your residence.

Do homeowners have to provide cleaning products?

No, our housekeepers bring most of the needed cleaning supplies with them to service your residence.

Note: We do not provide dishwashing liquid, and it needs to be provided by the customer for dishwashing purpose.

In the event, if we require a specific product that our housekeepers do not have, we will inform you via our notification system.

Who are the housekeepers?

At Butler In Suits, we pay utmost attention to our housekeepers quality of service.

All our housekeepers are full-time employees, who have passed our industry-leading 3-weeks training programme to become our professional housekeepers.

Our housekeepers receive market-leading benefits and remuneration.

We believe in happiness creation, and by empowering our housekeepers with a great career, they can in turn benefit you by helping you free up time and return home happy!

What happens if I am travelling and require to pause the service for a few days.

Fret not, we understand that our customers are frequent travelers be it for work or leisure.

In the event, if you require to pause the service, simply let your home manager know in advance and we will be able to pause the housekeeping service for your residence.

Note: Only for Daily Housekeeping Customers for each working day that the service is paused, we will credit the following amount to your account. (up to a maximum of 5 working days/month).

  • ($10/day) for 1-2 Bedroom Apartment under daily housekeeping $330/month subscription.
  • ($14/day) for 3-4 Bedroom Apartment under daily housekeeping $440/month subscription.

 

Note: For Weekly Housekeeping Customers, please contact your home managers for more information.

 

Will it be the same housekeeper that services my residence?

Yes, we usually assign to a fixed housekeeper who services your area, in the event if the housekeeper is not available due to leave, medical, or family emergency. Your home manager will notify you of the update, and assign a replacement housekeeper from the same team, who will visit and service your residence.

 

 

I have feedback/suggestion for the service, who should I contact.

We utmostly welcome feedbacks and suggestion, we pay careful attention to every feedback and suggestion that comes to us.

Existing customers and New customers can feedback to us directly to Hello@butlerinsuits.com

What are the Public Holidays for 2018 for Butler In Suits

Please find our scheduled public holidays in the following pdf link.
butler-in-suits-public-holiday-2018